We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
What is your return and cancellation policy?
All items in original, unworn condition may be returned for a full refund to be issued back to the original payment method. Returns must be initiated within the 14 days return period. If you would like to make a return, please contact us at firstname.lastname@example.org and we will help you.
Please note that Wristbuddys does not cover the shipping costs for the return, it is the customer's responsibility to pay for safe shipping to our office.
Can I cancel my order?
If your order has not been shipped, we will issue you a full refund including the shipping costs. If your order has shipped, we cannot redirect the package back to us. Please contact us at email@example.com for a return.
All refunds are issued back to the original form of payment.
Where should I ship my return?
Please contact us at firstname.lastname@example.org for a return authorization before shipping any returns. If the products are eligible for return, please place all items into the original packaging and ship to:
c/o Only For Exhibition
114 39 Stockholm
When will I receive my refund?
We will refund your payment as soon as we have received and inspected your returned items. This process typically takes 3-5 business days to complete, and the refund will be credited to the original form of payment.